This course is designed to equip participants with valuable skills in managing individuals who present challenges, navigating complex situations, and effectively addressing confrontational scenarios. Participants will gain insights into identifying the traits commonly associated with challenging individuals, comprehending the underlying causes of their behavior, and adopting optimal strategies for interaction.
Throughout the course, attendees will be exposed to a diverse range of efficacious techniques for responding to difficult situations. They will acquire proficiency in handling detrimental language and expressions, mastering the art of conflict resolution, and sidestepping unproductive blame dynamics. The curriculum encompasses a comprehensive array of subjects, including practical illustrations, real-world case studies, interactive exercises, and dynamic role-playing exercises.
Our commitment is to ensure that participants depart from this course armed with practical skills and a heightened understanding of effectively managing intricate interpersonal dynamics.
Objectives: Â
- Creating a long-term strategy to manage difficult people?
- Gain self-awareness and Interpersonal skills to manage people
- How to deal with conflicts, physically and emotionally?
- Learn how to commit to action and get optimum results next time you are challenged by a difficult person? Â
- Understand and practice the structured process of giving and receiving feedback
Topics:
- The concept of personal presentation.
- The four responding styles, when to use them and where should you avoid using them?
- Responding with Empathy- Active listening techniques
- Techniques of probing and prompting Â
- Understanding and usage of verbal and non-verbal language
- Interpersonal skills to manage conflicts
- Role of confidence, Attitude and Assertiveness
- Conflict resolution process
- APA communication model and how can you use it to manage difficult people?
- The 5-Step Guide to Confrontations
- Preventing a challenging conversation by choosing the right words Â
- Dealing with toxic statements, phrases, gestures and How to avoid using them and handle people who use them on you?
- The characteristics of difficult people and techniques to deal with them.
- Understanding motivation to understand behavior
- Understanding culture to interpret behavior
- The art of giving feedback
- Feedback process- Best practices
- Feedback for Reinforcement and redirection
Who is it for:Â All employees who wish to improve their people-handling skills.
Training methodology:
The training will adhere to contemporary adult learning principles. It is designed to be engaging and interactive, incorporating various teaching methods such as brief lectures, Prezi presentations, real-world examples, hands-on activities, role-playing exercises, video presentations, group discussions, and energizing activities interspersed throughout the sessions.
This training program places a strong emphasis on active participation and experiential learning. It involves activities like role-plays and group tasks, followed by thoughtful discussions and debriefing sessions. There will be ample opportunities for trainees to ask questions and review key concepts during Q&A and recap sessions.
Each trainee will receive comprehensive course materials, including study materials, handouts, and activity sheets to support their learning experience.
This course is more than just theory; it's a dynamic learning experience enriched with practical examples, engaging case studies, interactive exercises, and immersive role-plays. We believe that effective interpersonal skills are essential in both personal and professional life, and this course equips you with the tools and knowledge to excel in this crucial area.
Don't miss the opportunity to enhance your ability to handle challenging interactions with confidence and poise. Enroll today through IIPD Global and embark on a transformative journey toward improved interpersonal effectiveness. Your future success in managing difficult situations awaits.
