Facility management is an essential organizational function that integrates people, places, and processes within the built environment. According to ISO 41001:2018, the purpose of facility management is to improve the quality of life of people and the productivity of the core business. Facility management aims to deliver a high level of comfort, health, convenience, flexibility, adaptability, safety, and productivity to customers, staff, and workers.
It guarantees an extraordinary workplace environment combined with exceptional service level delivery. With the increasing number of complex and luxurious facilities, clients in the region are rapidly moving towards outsourcing facility management services. In this regard, facility management service providers play a crucial role in ensuring the comprehensive and continuous achievement of clients’ main objectives. Moreover, there is a pressing need for outsourcing total facility management services under performance-based contracts. As a result, clients are actively seeking facility management service providers with highly qualified teams capable of delivering professional services effectively.
The training and development plan for the management team of facility management service providers remains crucial. It aims to provide the effective strategies to manage TFM contracts with the latest industry best practices in addition to a comprehensive understanding of the strategic role of FM in building and operations management, customer service, and the long-term value of property assets.
| Course Name: | Facility Management Course |
| Duration: | 5 Days |
| Language: | Level 1&2 (50 hours) |
| Mode: | Online | Onsite }| Hybrid |
| Location: | Dubai, Doha, Riyadh |
Facility Management Course for Facility Management Service Providers (FMC)
Facility Management Course for Facility Management Service Providers (FMC) The facility management course for facility management service providers covers a wide range of topics that are essential for any management team. It aims to provide a thorough understanding of the requirements for managing total facility management contracts and to enhance the skills needed to effectively oversee the technical teams involved in facility management services, by international best practices. The main topics covered in the facility management course are as follows:Â
- Understand and implement ISO41001:2018 requirementsÂ
- Build and manage the facility's strategic planÂ
- Manage service contract agreement
- Maintenance strategy and selection processÂ
- Maintenance analysis methodsÂ
- Manage Workplace Safety, Health, and EnvironmentÂ
- Manage occupant services and occupant satisfactionÂ
- Lead and managed the FM team
Enhance your facility management skills with our comprehensive courses! Our program covers all the functions and duties necessary to build capacity and resilience for efficient and effective facility management. Our courses are built on international best practices, including guidance from ISO 41001:2018, and incorporate the latest industry trends. Enroll now to take your facility management skills to the next level.
Course Briefing
This facility management comprehensive course is divided into two levels with each level duration being five days (i.e. 25 teaching hours for each level, a total of 50 teaching hours). Level one will introduce attendees to ISO 41001 standard and its management systems then a general introduction to facility management and how to identify the organization’s vision, mission, and continuous improvement cycle.
The course will explain how to develop and manage the strategic facility plan for any type of facility with a full coverage of performance measurement and management tools like specific key performance indicators, quality management, and life cycle cost analysis. The attendees will learn how to manage total facility management contracts starting with preparing service level and delivery plans, managing subcontractors and the supply chain, all the way to managing performance and reporting systems.
Level two will introduce attendees to how to develop different types of planned maintenance strategies and the process of selecting the best strategy for the facility. Also, attendees will learn about different analysis methods for maintenance failures like failure mode and effect analysis.
The course will also cover the workplace safety, health, and environment management with an introduction to ISO 45001. Attendees will learn how to identify occupant services and how to manage occupant satisfaction. Other components in this course are how to lead and manage the FM team with the latest best practices for improving their performance.
Course Learning Outcomes
This course will explain the following:
- Duties and responsibilities of facility manager
- How to develop and manage facility strategic plan
- The tools needed to manage and oversee the operations and maintenance
- Different maintenance strategies and analysis methods
- How to manage the occupant services
- How to measure and manage performance
- How to lead and manage FM teams
Teaching Methodology
- Learning Concepts/Presentations
- Group Discussions and interactions to foster active learning and critical thinking
- Individual and Team Exercises to encourage teamwork and learning outcomes
- Case Studies review to learn about the latest technologies and trends in healthcare facility management
- Action Plan to Ensure Application of the Learning
Target Audience
This course appeals to a wide range of audiences who are members of the facility service provider team:
- Director of Facilities
- Facility manager
- Maintenance manager
- Building manager
- Building operating staff
- Safety/Risk manager
- Procurement manager
Course Duration
The FMC course with its 8 topics is delivered in the in-class setup and is divided into two (2) levels and each level is delivered over five (5) days. The total duration of the FMC course is 50 teaching hours. Moreover, the course is fully customized and the service provider can choose the topics that best fit their need and the time allocated and we can tailor the training course accordingly.
FMC – Course Outline
Topic #1: Understand and implement ISO41001:2018 requirements
- FM definition
- Introduction to ISO 41001:2018
- Scope
- Normative references
- Terms and definitions
- Context of organization
- Leadership
- Planning
- Support
- Operation
- Performance evaluation
- Improvement
Topic #2: Build and manage the facility's strategic plan
a. Strategic planning process
b. Total facility management contract requirements
- Define the vision, mission, and strategic goals of the client
- Identify client requirements and scope of work
- Identify occupant services required level of service
- Performance management system (SLAs, KPI’s)
- Local and international codes and standards applicable
c. Prepare the facility strategic plan
- Physical asset inventory and ranking of assets
- Asset condition assessment
- Maintenance strategy selection and scheduling process
- Prepare maintenance and operations standard operating procedures
- Asset life cycle cost analysis and effective age calculation
- Identify operational and capital projects
- Manage risks and prepare business continuity plans
Topic #3: Manage service contract agreement
a. Prepare service level and delivery plans
- Manage operations and maintenance workflow
- Manage subcontractors and supply chain
- Manage spare parts and consumables stock
- Manage data and CAFM system
b. Manage the contract for profitable results
- Establish the strategic plan measuring metrics (quality, performance, contract compliance, financial)
- Analyze and manage the costs associated with providing facility management services
- Â Mitigate risks to operating costs
- Optimize resource allocation to ensure efficient utilization of personnel, equipment, and materials
- Leverage technology and automation to streamline operations and reduce costs
- Continuously evaluate and improve processes and performance
- Foster strong client relationships and emphasize customer satisfaction
Manage non-compliance
- Report writing (failure analysis, performance, cost, executive management)Â
- Non-compliance reporting and improvement plans
- Manage innovation, process optimization, and continuous improvement plans
Topic #4: Maintenance strategy and selection process
- Planned maintenance evolution
- Preventive maintenance
- Condition-based maintenance
- Risk-based maintenance
- Predictive maintenance
- Prescriptive maintenance
- Total productive maintenance
- Unplanned maintenance types
- Reduce unplanned maintenance plans
- Track maintenance (backlog, PM completion, PM vs. CM)
Topic #5: Maintenance analysis methods
- Root cause analysis
- Failure mode and effect analysis
- Risk priority number calculation
- Fishbone Diagram/Ishikawa Diagram
- Reliability centered maintenance
- Pareto chart
- Fault Tree Analysis (FTA)
- Age exploration and effective age calculation
- Write failure analysis reports
- Improve fault tolerance
Topic #6: Manage Workplace Safety, Health, and Environment
- Modern safety management.
- Introduction to ISO 45001
- Occupational safety and health principles
- HSE policies and best practices
- Handling hazardous materials
- Building safety plans
- Individual protective equipment
- Work environment hazards and prevention methods
- Workplace safety strategy
- Safety inspection methods
Topic #7: Manage occupant services and occupant satisfaction
- Importance of occupant services
- Different types of occupant services
- Identify needs and requirements
- Manage the level of service
- Occupant services continuous improvement cycle
- Occupant service failures and effective communication strategies
- Importance of occupant satisfaction
- Measure satisfaction
- Calculate the occupant service index
- Satisfaction management guidelines
MC - Topic #8: Lead and manage the FM team
- Introduction to Leadership and Management
- Overview of theories of individual behavior and leadership
- Build the facility management staff
- Lead and Manage facility management team
- Improve FM team effectiveness and efficiency
- Manage facility management team performance
- Enhance communication skills
- Conflict management and resolution strategies
Conclusion
The Facility Management Course for Facility Management Service Providers (FMC) offers a comprehensive and strategic approach to enhance the skills and knowledge of facility management professionals. The course covers vital topics such as ISO 41001:2018 requirements, strategic planning, service contract management, maintenance strategies, workplace safety, occupant services, and leadership and management of facility management teams.
Enrolling in this course in Dubai, UAE, provides an excellent opportunity for professionals in the facility service provider team, including Directors of Facilities, Facility Managers, Maintenance Managers, Building Managers, Building Operating Staff, Safety/Risk Managers, and Procurement Managers. The course duration of 50 teaching hours, divided into two levels over five days each, ensures a thorough understanding of international best practices and industry trends.
Our specialized trainers bring a wealth of knowledge and experience to facilitate learning through various methods such as presentations, group discussions, individual and team exercises, case studies, and action plans for real-world application. The course aims to equip participants with the necessary tools to excel in managing total facility management contracts, enhancing workplace safety, and ensuring occupant satisfaction.
Take the opportunity to enroll in our Facility Management Course in Dubai, UAE, to advance your skills and contribute to the efficient and effective management of facilities. Our tailored program, based on international best practices and ISO standards, will empower you to meet the evolving demands of the industry. Elevate your career and organizational success by enrolling now and embarking on a journey toward excellence in facility management.
